Deadline: 06/30/2020 – Business, Customers, Employees / Workplace Speakers Needed on 10/20/2020 for a Virtual Conference – Customer Technology World 2020 – Free Speaker Bureau Experts Wanted
10/20/2020 – 10/22/2020
Virtual – Online Conference
KuppingerCole
Customer Technology World 2020
Speaker Application Deadline: 06/30/2020
Preferred Meeting Topic:
Business, Customers, Employees / Workplace
Number of Attendees Expected:
100
Preferred Qualifications of the Speaker:
Special Details About This Meeting/Audience:
Learn how to create a digital business strategy that focuses on your customers.
An increasingly interconnected world has enabled companies to do business in a more customer-oriented way: Connecting with your customers at a higher frequency and through far more communication channels than ever before has never been so convenient. Take advantage of this profitable development and find out what is of importance for your customers before they even know it themselves.
Enterprises want to collect, store, and analyze customer data to create additional sales opportunities, increase their brand loyalty and improve service processes. Therefore, companies need to go beyond traditional IAM and are in seek of solutions that support baseline features for customer behavior analysis, data usage consent management, and CRM integration as well as connected devices and marketing automation systems. Customer relationship management focuses on customer connectivity when accessing all customer-facing systems, from registration throughout the entire relationship.
Understanding your customer’s wishes and requirements and mapping them holistically with customer identity and service management processes is the key to a successful online business.
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Scope / Reach of the Organization:
Local, Regional, National, International
Name of Meeting Organizer:
Lauren Zuber
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